Question

50 баллов! помогите!
You got the batch of elegant women's wear for the New Year holidays at a well-known company. You expect to get a good return on the eve of holidays. Payment and delivery of goods were made under the terms of the contract. Unfortunately, after extracting the goods, you find out that there was a mistake. Your order will not work because there is only men's clothing in the package. Call to the suppliers urgently and try to resolve the problem so that your business continues to bring you income.
Answer the questions:
1. Is there a real problem for in the situation? Why?
2. Are there any ways of nonstandard decision? What are they?
Follow the instructions:
- phone to the supplier’s company and ask the manager or the owner;
- explain your problem and try to find the way out this difficult situation;
- don’t forget to thank your partner for the quick reaction

Answer 1

1. Yes, because we expected the women's wear, but there was only men's clothing in the package. And women go shopping more often than men.
2. We could sell the men's wear as the presents for the women's husbands.

- Hello! Can I get the manager of the company, please?
- Good afternoon. I'm the manager. How can I help you?
- We got the batch of elegant women's wear for the New Year holidays at your company. Unfortunately, after extracting the goods, we found out that there was a mistake, because there was only men's clothing in the package. What can you say?
- It must be a mistake. Let me check.. Well, yeah, i see you ordered the women's collection. We are so sorry. One moment, please and I will put you through to the owner's office.
- Yes, hello. We could send to you the women's wear with the 50% discount, would next Friday be Okay for the delivery?
- It's alright. Thank you
- Thanks for calling. And accept our deepest apologies, please.
- It's alright. I am really happy we managed to solve that quickly. Thank you so much. You saved my business. Good bye.