Question

You recently returned from a holiday organised by Sun Travel. The holiday was not a success: you had a number of problems. Write a letter of complaint to Customer Services at SunTravel, including the following information:
1) brief details of the holiday you booked
2) a description of what went wrong
3) an explanation of how this affected you
4) a request for compensation
Write 200-250 words.

Answer 1

Dear Sir/Madam,

I am writing to complain about my holiday package to Egypt that I booked at Sun Travel. The holiday package included a roundtrip ticket, accommodation in the hotel and meals during 7 days. But the holiday was not a success. First, when I arrived at the airport, I was told that I had to wait for the next flight. There was not a seat for me. Besides, I had to pay extra money for the ticket. I was surprised at this news. I phoned you several times but couldn't get through. I was very much upset.

Second, when I took the ground in the airport of Egypt, nobody wasn`t waiting for me. So I had to take a taxi to get my hotel.  

Third, the hotel was different in reality. I was not given the accommodation as promised by the package tour. I also was left waiting in the lobby for two hours. While staying at hotel I must admit a poor quality of service. The service staff was impolite. I was always disturbed by noise from the road. Also due to these unforeseen expenses, I couldn't visit many interesting and exciting places.

In conclusion, I demand your Customer Services to compensate me for all expenses or I will take legal actions. My contact number is xxxxxxx.

Best wishes,

Alex